Shipping policy
Shipping Policy
Last Updated: June 16, 2026
Thank you for shopping with FaithRoots.
Below you will find important information regarding order processing, shipping times, and delivery expectations.
ORDER PROCESSING
• Orders are typically processed within 2–3 business days.
• Processing begins once your order has been confirmed and payment has been successfully received.
• Orders are not processed or shipped on weekends or public holidays.
• During peak seasons, promotions, or high-volume periods, processing times may be slightly extended.
You will receive a shipping confirmation email once your order has been dispatched.
SHIPPING TIMES
Australia
• Estimated shipping time: 7–12 business days
• Total estimated delivery time: 9–15 business days (Processing + Shipping)
United States & Canada
• Estimated shipping time: 7–12 business days
• Total estimated delivery time: 9–15 business days (Processing + Shipping)
International Orders
• Estimated shipping time: 9–15 business days
• Total estimated delivery time: 11–18 business days (Processing + Shipping)
Please note that customs inspections, import duties, taxes, and local postal services may affect international delivery times.
TRACKING INFORMATION
• Tracking information will be sent via email once your order has shipped (when available).
• Please allow 1–5 business days for tracking updates to appear in the carrier's system.
• In some cases, tracking may not update immediately while the package is in transit between facilities.
DELIVERY DELAYS
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
• Carrier disruptions
• Customs inspections
• Weather conditions
• High shipping volumes
• Public holidays
• Events outside our reasonable control
FaithRoots is not responsible for shipping delays once an order has been handed over to the shipping carrier.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided, please contact us immediately at support@faithrootsofficial.com.
While we will do our best to assist, we cannot guarantee address changes once an order has been processed or shipped.
LOST OR MISSING PACKAGES
If your package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
Packages marked as delivered by the carrier are considered successfully delivered.
Customers are responsible for providing a secure delivery location.
CONTACT US
If you have any questions regarding your shipment, please contact us:
FaithRoots